Last Revised 03/02/2008
Online-Appointment.com is committed to respecting and protecting your privacy. Should you choose to
provide your Email address or any other personal information on any of the forms found on our site, you
can be assured that it will only be used to support your relationship with Online-Appointment.com and its
not agree please do not use or access our services.
·What personally identifiable information Online-Appointment.com collects.
·What personally identifiable information third parties collect through the Web site.
·What organization collects the information.
·How Online-Appointment.com uses the information.
·With whom Online-Appointment.com may share user information.
·What choices are available to users regarding collection, use and distribution of the information.
·What types of security procedures are in place to protect the loss, misuse or alteration of information
under Online-Appointment.com control.
·How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should contact Online-Appointment.com at
this web site.
Information Collection and Use
Most of your personal information will collected via ChRoMatic software, but since Online-Appointment.com
apply (and be interchangeable) to both ChRoMatic software and Online-Appointment.com.
Fill The Seat, LLC., is the parent company, and sole owner of the information collected on the Online-
Appointment.com website. Online-Appointment.com collects and monitors information from our users at several
different points on our website.
In order to use this Web site and/or get information, a user must first complete the registration form.
During registration a user is required to give contact information (such as name and email address). We
use this information to contact the user about services on our site for which he or she has expressed
interest. You may also be asked to provide demographic information (such as income level and gender),
and unique identifiers (such as, username and password), so we can provide a more personalized
experience on our site. Please safeguard your password and other personal information. You may be
liable for unauthorized use of our web site, as well as have your private information used by others.
Unless you opt-out, you give Online-Appointment.com permission to use your information as per this privacy
While Online-Appointment.com will make every effort possible to protect your privacy, we do not promise, nor
should you expect, that your personally identifiable information or private communications will always
remain private. This will include parties who attempt to illegally enter our web site and intercept or access
transmissions or private communications.
There will instances when your information will be sold/given to third parties, AND THIS MAY BE
IMMEDIATELY AFTER YOU REGISTER AT THIS WEB SITE. However, unless described otherwise in
Appointment.com , unless mentioned otherwise in this privacy statement.
We store information that we collect through cookies, log files and/or third parties to create a profile of our
users. A profile is stored information that we keep on individual users that details their viewing
preferences. Consequently, collected information is tied to the users personally identifiable information to
provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to
our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with
other third parties, unless specifically mentioned in this agreement.
As we mentioned, we do collect and store the information that you enter in our System. Data may be
stored indefinitely. In the event that you use our trial software, we may delete your account and data after a
certain period of time. But it is possible that your data may still exist on a backup disk indefinitely.
A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use
both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser,
the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an
extended period of time. Persistent cookies can be removed by following Internet browser help file
Cookies, if used, will be used on our site to remember and recall login names, login information, previous
purchases, potential purchases, as well as other items to help us better understand user’s needs. By
setting a cookie on our site, users would not have to log in a password more than once, thereby saving
time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is
that the user will be limited in some areas of our site. Persistent cookies enable us to track and target the
interests of our users to enhance the experience on our site. See the “Profile” section.
access to or control over these cookies, once we have given permission for them to set cookies for
Like most standard Web site servers we may use log files. This includes internet protocol (IP) addresses,
browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and
number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather
broad demographic information for aggregate use. IP addresses, etc. are not linked to personally
Third Party Advertising
There is some information that is given to third party advertisers. Information about users’ visit to this site,
such as number of times they have viewed an ad. This may include the data collected such as
demographics and psychographics, and is used to serve ads to users on this site. Any data provided to a
3rd party advertiser will not include personally identifiable information. For more information about third party advertisers, cookies, and how to "opt-out", please contact us at https://www.Online-Appointment.com/ContactUs.aspx
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to your information, and if applicable, verify password and
username. Established members will occasionally receive information on products, services and special
deals. Out of respect for the privacy of our users we present the option to not receive these types of
communications. Please see the Choice and Opt-out sections.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our
service is temporarily suspended for maintenance we might send users an email. Generally, users may
not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services. In regards to issues relating
to their account we will reply via email.
We can use your information to help facilitate requested information, resolve disputes, troubleshoot
problems, enforce user agreements, analyze site usage, as well as site content customization, layout and
services. Your information, such as your user ID and e-mail address, can be used with message boards
and instant messaging. No personal information will be used here though.
Other than when we provide your personal information to third parties, we make every effort to preserve
user privacy. However, we may need to disclose personal information when required by law wherein we
have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court
order or legal process served on our Web site. This includes, but is not limited to, any defense to any claim
in which Online-Appointment.com in a defendant, to assist in any investigations by law enforcement agencies,
or violations of any Online-Appointment.com policy.
Aggregate Information (non-personally identifiable)
If you opt out, Online-Appointment.com will not rent, sell or share your information in general, but there are
certain instances that your information may be used. We share aggregated demographic information with
our partners and advertisers. This is not linked to any other personally identifiable information. This is how
your information will be shared:
·Information relating to minors will only be used with prior parental or guardianship approval.
·If Online-Appointment.com merges with another company, then this information will be shared with the
Third Party Advertisers:
We will not share, sell or lease your personally identifiable information including your e-mail address with
third party advertisers. For more information or for choices about not having this information used please
see our choice/ opt out section.
These are the instances in which we will share users’ personal information:
Online-Appointment.com does not rent, sell, or share personal information about you with other people or
nonaffiliated companies except to provide products or services you've requested, when we have your
permission, or under the following circumstances:
We provide the information to trusted partners who work on behalf of or with Online-Appointment.com under
confidentiality agreements. These companies may use your personal information to help Online-
Appointment.com communicate with you about offers from Online-Appointment.com and our marketing partners.
However, these companies do not have any independent right to share this information;
It may also be necessary to allow a company or individual access to our System and/or data. These
people that have authorized access to our System and/or data will abide by the same level of security and
privacy policies or better that we have in place. These people may include but not limited to contracted
developers, network personnel, security experts, database administrators, customer support
representatives, and so forth;
We have a parent's permission to share the information if the user is a child under age 13. Parents have
the option of allowing Online-Appointment.com to collect and use their child's information without consenting
to Online-Appointment.com sharing of this information with people and companies who may use this
information for their own purposes. We will not ask for more information from children than is necessary to
participate in this web site, when eligible to participate;
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or
defend against legal claims;
We believe it is necessary to share information in order to investigate, prevent, or take action regarding
We transfer or lease information about you if Online-Appointment.com is acquired by or merged with another
company. In this event, Online-Appointment.com will notify you before information about you is transferred
Online-Appointment.com displays targeted advertisements based on personal information. Advertisers
(including ad serving companies) may assume that people who interact with, view, or click on targeted ads
meet the targeting criteria - for example, age, gender and geographical areas;
Online-Appointment.com does not necessarily provide any personal information to the advertiser when you
interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the
possibility that the advertiser will make the assumption that you meet the targeting criteria used to display
We do not support any illegal use of your private information and will make every effort to stop such
practices in order to protect your privacy.
Third Party Intermediaries
If ever applicable, we may use an outside shipping company to ship orders, an outside company to mail
postcards or other documents, and a credit card processing company to bill users for goods and services.
These companies may have privacy policies, which are different from Online-Appointment.com, and therefore
may retain your personal information. Please see these companies’ privacy policies for more information.
We may partner with other third parties to provide specific services. When the user signs up for these
particular services, we share names, or other contact information. This information will include e-mail
address’ and other information (which will be described at a later date when we use a particular service
provider. which will be necessary for the third party to provide these services. These third parties are not
allowed to use personally identifiable information except for the purpose of providing these services.
In the event Online-Appointment.com goes through a business transition, such as a merger, being acquired
by another company, or selling a portion of its assets, users’ personal information will, in most instances,
be part of the assets transferred. Users will be notified via e-mail, as well as with a prominent notice on
our Web site for at least 30 days prior to a change of ownership or control of their personal information. If
as a result of the business transition, the users’ personally identifiable information will be used in a manner
different from that stated at the time of collection they will be given choice consistent with our notification of
Online-Appointment.com is designed for those who can legally create binding contracts. Therefore, Online-
Appointment.com wants to protect children’s privacy. We comply with the Children’s Online Privacy Protection
Act of 1998 and its accompanying FTC regulations.
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly
related to our site at the point where we ask for information.
Users who no longer wish to receive our communications may opt-out of receiving these communications
by clicking the “unsubscribe” link present in the e-mail. You may also opt-out by contacting us at our web
page at https://www.Online-Appointment.com/ContactUs.aspx
Users of our site are always notified when their information is being collected by any outside parties. We
do this so our users can make an informed choice as to whether or not they should proceed with services
that require an outside party.
This Web site may contain links to other sites. Please be aware that we, Online-Appointment.com, are not
responsible for the privacy practices of such other sites. We encourage our users to be aware when they
leave our site and to read the privacy statements of each and every Web site that collects personally
identifiable information. This privacy statement applies solely to information collected by this Web site.
Online-Appointment.com may have co-branding and/or framing relations with other companies. In this case,
you should be familiar with the privacy policies of both companies, since you may be subject to each of
them. Online-Appointment.com WILL NOT BE LIABLE TO YOU FOR ANY ACTIONS OF THIRD
PARTIES WHOM YOU HAVE INTERACTED WITH FROM OUR SITE.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these
surveys or contests is completely voluntary but the information collected may be disclosed as per this
privacy agreement. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used/shared with the contest/survey sponsors (if any) to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
parties unless we give prior notice and choice. Though we may use an intermediary to conduct these
surveys or contests, they may not use users’ personally identifiable information for any secondary
We may be starting a referral program. If a user elects to use our referral service for informing a friend
about our site, we ask them for the friend’s name and email address. Online-Appointment.com will
automatically send the friend a one-time email inviting them to visit the site. Online-Appointment.com stores
this information for the sole purpose of sending this one-time email and tracking the success of our referral
program. The friend may contact Online-Appointment.com at https://www.online-appointment.
com/ContactUs.aspx to request the removal of this information from our database.
Online-Appointment.com cannot be liable for the actions of any “friend” who may give out your personal
suspension or termination of use of these services.
What is security?
By definition, security is a collection of rules and devices designed to limit access to something.
For example, your home has various forms of security. You may have a dead bolt on your front door. You
may have an alarm system. You have a big barking dog. You may have armed security guards. You may
have a barbed wire fence around the perimeter. You may have security camera systems tied to a central
By combining various types of security, you can achieve a higher level of security. But the one thing you
need to realize is that you can’t create a home that is 100% secure. That is, there is always the possibility
that a “bad” person can get into your home. In fact, sometimes the easiest way into a home is just to walk
right on in. Many homes that are burglarized are either inside jobs or the thieves just walked right in
through an open door or window.
The same principles apply to securing your data. We employ various techniques to work with your data in
a secure manner. We use 128-bit SSL for data transmission. We ask that you use strong passwords. We
have a software activation process that links your computer to your ChRoMatic software. We have limited
employee access to your data. We have very strict rules on what we disclose over the telephone or within
an e-mail to a Business or customer. We have hardware based firewalls. Our computers are stored in a
secure data center. We employ current anti-virus software. We update our operating system software
periodically to minimize security risks. If System data is stored on a laptop it is encrypted. Backup copies of
System data is stored in secure locations and is encrypted. We monitor network activity. And so forth. All
of the above steps helps us achieve a high level of security with your data.
Unfortunately, it is not possible to guarantee 100% that this will make your data secure. Any company that
says that your data is 100% safe and secure is just lying to you. There is no such thing as a 100% secure
network. As we grow, we will continuously upgrade our security systems and protocols.
If you were to look at the last few “major” breaches in data security that have occurred in big companies or
government in the last 2 years, you will see that in many cases it was either an inside job or someone left a
notebook computer somewhere. In many of these cases, the data was not encrypted. Had the data been
encrypted, it would have been very difficult to retrieve business/customer data.
We use 128-bit SSL as your data travels between your computer and our System. We use at least 128-bit
encryption for storing copies of your data for backup and archival purposes. As described in Section 19,
there is no such thing as a 100% secure network. There is also no such thing as an encryption technique
that is 100% secure. We use some of the most “current” encryption algorithms to encrypt your data. But as
always, there is a possibility to “break” the encryption and view your data. The different levels of encryption
(without going into technical details) mainly refer to the difficulty or time involved in “breaking the code”
using current computer systems. As computers become faster and faster, it becomes quicker to break
encryption algorithms. The goal with encryption is to employ an encryption technique that would
theoretically require months or years of “computer time” to break. With enough computer resources, every
encryption algorithm (to the best of our knowledge and the knowledge of many encryption experts) can be
broken. A similar example would be that of a bank vault. You can design thicker and thicker steel doors
and so forth, but eventually with enough effort an expert locksmith can open the vault.
This Web site takes every precaution to protect our users’ information. When users submit sensitive
information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number
and/or social security number), that information is encrypted and is protected with the best encryption
software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the
bottom of Web browsers such as Netscape Navigator, Mozilla Firefox, and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to
protect user-information off-line. All of our users’ information, not just the sensitive information mentioned
above, is restricted in our offices. Only employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are granted access to personally
identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy
practices. Finally, the servers that store personally identifiable information are in a secure environment.
We employ 128-bit secure sockets layer (SSL) for all of our communications between your computer and
our System when using ChRoMatic software. All important information is encrypted as it travels through
We have very strict employee data policies at Fill The Seat, LLC to ensure that we don’t compromise the
integrity of your data or that of your customers.
All data that is stored offsite (notebook computers, tape backup, dvd/cd, ...) is always encrypted.
In the event that we should print something out that contains information about your Business or
customers, it will be shredded when discarded.
Our network is secured by a hardware based firewall and we employ anti-virus software.
Our computers use up to date operating systems.
Our computers are stored in a secure data center that is monitored 24 hours a day, 7 days a week.
We are very familiar with Health Insurance Portability and Accountability Act (HIPAA) rules and
regulations. HIPPA rules and regulations apply to medical professionals and those that work with health
records and data (insurance companies, hospitals, HMO’s, ...). We secure your data in various ways
including limited access to our servers, limited employee access to your data, encryption of your data at
offsite locations, 128-bit Secure Socket Layer (SSL) for transmission of your data between ChRoMatic
software, our servers, and the Internet, hardware firewall, and many other layers of security.
We backup your data that is stored within ChRoMatic software numerous times per day. We store copies
of your encrypted data in secure remote locations. The backup locations are geographically dispersed in
the event of natural disasters and other catastrophes.
Copies of your data may be kept indefinitely.
We have reliable data systems that incorporate various levels of redundancy. In the event of a
software/hardware failure on our end, you may experience some minimal data loss. The data loss in most
cases will be limited to either the very last transaction that you made to the System or in the worst-case
scenario a few minutes of work.
We ask that you maintain backup copies of your data.
Password and Logins
You agree to not disclose your user name (or login) to others. You agree to not disclose your password to
others. You will employ “strong” passwords. You will change your password periodically. You agree to
notify Fill The Seat, LLC in the event there is unauthorized use of your account. Fill The Seat, LLC, shall
not be responsible for any losses arising out of the unauthorized use of your account.
Online-Appointment.com will make every effort to protect your information. However, Online-Appointment.com
can’t be liable (for any damages whatsoever) for security breaches that occur outside of Online-
If users have any questions about the security at our Web site, users can send an email to
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address),
or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’
personally identifiable information. This can usually be done on line with Online-Appointment.com , or by
emailing our Customer Support at https://www.Online-Appointment.com/ContactUs.aspx
Notification of Changes
homepage, and other places we deem appropriate so our users are always aware of what information we
collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in
If, however, we are going to use users’ personally identifiable information in a manner different from that
stated at the time of collection we will notify users via email. Users will have a choice as to whether or not
we use their information in this different manner. However, if users have opted out of all communication
with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal
information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice
on our Web site notifying users of the change. In some cases where we post a notice we will also email
users, who have opted to receive communications from us, notifying them of the changes in our privacy